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"Solving two-dimensional Markov chain model for call centers."

Chih-Chin Liang, Hsing Paul Luh (2015)

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DOI: 10.1108/IMDS-12-2014-0363

access: closed

type: Journal Article

metadata version: 2020-04-25

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Chih-Chin Liang, Hsing Paul Luh:
Solving two-dimensional Markov chain model for call centers. Ind. Manag. Data Syst. 115(5): 901-922 (2015)

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