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"A critical customer identification model for technology and service providers."

Jiang-Liang Hou, Shih-Ting Yang (2006)

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DOI: 10.1504/IJSS.2006.010473

access: closed

type: Journal Article

metadata version: 2020-09-24

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Jiang-Liang Hou, Shih-Ting Yang:
A critical customer identification model for technology and service providers. Int. J. Serv. Stand. 2(4): 417-436 (2006)

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