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"Past, present and future of contact centers: a literature review."
Morteza Saberi, Omar Khadeer Hussain, Elizabeth Chang (2017)
- Morteza Saberi, Omar Khadeer Hussain, Elizabeth Chang:
Past, present and future of contact centers: a literature review. Bus. Process. Manag. J. 23(3): 574-597 (2017)
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