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"Towards a Service Delivery Based on Customer eXperience Ontology: Shift ..."
Khalil ur Rehman Laghari, Imen Grida Ben Yahia, Noël Crespi (2010)
- Khalil ur Rehman Laghari, Imen Grida Ben Yahia, Noël Crespi:
Towards a Service Delivery Based on Customer eXperience Ontology: Shift from Service to eXperience. MACE 2010: 51-61
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