"SmartDispatch: enabling efficient ticket dispatch in an IT service ..."

Shivali Agarwal, Renuka Sindhgatta, Bikram Sengupta (2012)

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DOI: 10.1145/2339530.2339744

access: closed

type: Conference or Workshop Paper

metadata version: 2019-10-19

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Shivali Agarwal, Renuka Sindhgatta, Bikram Sengupta:
SmartDispatch: enabling efficient ticket dispatch in an IT service environment. KDD 2012: 1393-1401

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