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"Enhancing contact center performance using cloud computing: a case study ..."

Binesh Jose, S. D. Madhu Kumar, Alfredo Cuzzocrea (2017)

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DOI: 10.1145/3018896.3056801

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Binesh Jose, S. D. Madhu Kumar, Alfredo Cuzzocrea:
Enhancing contact center performance using cloud computing: a case study on telecom contact centers. ICC 2017: 184:1-184:8

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