"Knowledge-based extension of ITIL process models in ERP service support."

Simone Schmid, Norbert Gronau (2006)

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type: Conference or Workshop Paper

metadata version: 2012-01-04

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Simone Schmid, Norbert Gronau:
Knowledge-based extension of ITIL process models in ERP service support. AMCIS 2006: 310

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