"A Comprehensive Model of Customer Satisfaction in Electronic Commerce: ..."

Sung-Hee Park, Dimitar G. Kunev, Bill Bearden (2003)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2012-01-09

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  - https://dblp.org/rec/conf/amcis/ParkKB03
Sung-Hee Park, Dimitar G. Kunev, Bill Bearden:
A Comprehensive Model of Customer Satisfaction in Electronic Commerce: Investigating the Asymmetric Relationship between Attribute-Level Performance and Overall Satisfaction. AMCIS 2003: 49

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