"Waiting time predictors for multi-skill call centers."

Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer (2015)

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DOI: 10.1109/WSC.2015.7408410

access: closed

type: Conference or Workshop Paper

metadata version: 2021-10-14

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Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer:
Waiting time predictors for multi-skill call centers. WSC 2015: 3073-3084

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