"Customer relations management: call center operations: modelling and ..."

Juta Pichitlamken et al. (2003)

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DOI: 10.1109/WSC.2003.1261636

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Juta Pichitlamken, Alexandre Deslauriers, Pierre L'Ecuyer, Athanassios N. Avramidis:
Customer relations management: call center operations: modelling and simulation of a telephone call center. WSC 2003: 1805-1812

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