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"Nützt Datenqualität wirklich im CRM? - ..."
Bernd Heinrich, Markus Helfert (2003)
- Bernd Heinrich, Markus Helfert:

Nützt Datenqualität wirklich im CRM? - Wirkungszusammenhänge und Implikationen. Wirtschaftsinformatik (2) 2003: 231-254

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