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"Research on Logistics Service Quality Improvement Based on A-KANO Model: ..."
Wen Meng et al. (2013)
- Wen Meng, Yuqi Han, Qingliang Meng, Fen Zhou:
Research on Logistics Service Quality Improvement Based on A-KANO Model: An Application of Express Industry in China. WHICEB 2013: 74
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