"The Impact of Communication Style Similarity on Customer's Perception of ..."

Manning Li, Jie Hou, Benliang Jiang (2013)

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type: Conference or Workshop Paper

metadata version: 2014-07-04

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Manning Li, Jie Hou, Benliang Jiang:
The Impact of Communication Style Similarity on Customer's Perception of Virtual Advisory Services: A Similarity Theory Perspective. WHICEB 2013: 69

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