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"Net Promoter Score: Using NPS to Measure IT Customer Support Satisfaction."

Shawn Lee (2018)

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DOI: 10.1145/3235715.3235752

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-21

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Shawn Lee:
Net Promoter Score: Using NPS to Measure IT Customer Support Satisfaction. SIGUCCS 2018: 63-64

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