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"Leveraging both quantitative and qualitative data sources to improve IT ..."

Kenneth Janz, Dean Feller (2011)

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DOI: 10.1145/2070364.2070375

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Kenneth Janz, Dean Feller:
Leveraging both quantitative and qualitative data sources to improve IT help desk support services. SIGUCCS 2011: 35-42

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