"Process Mining for the Analysis of Pre-sales Customer Service Process - A ..."

Piotr Sliz, Emilia Dobrowolska (2021)

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DOI: 10.1007/978-3-030-85893-3_10

access: closed

type: Conference or Workshop Paper

metadata version: 2021-12-15

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Piotr Sliz, Emilia Dobrowolska:
Process Mining for the Analysis of Pre-sales Customer Service Process - A Hidden Observation in a Polish Automotive Organization. PLAIS 2021: 147-160

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