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"Modeling and Negotiating Service Quality."
Salima Benbernou et al. (2010)
- Salima Benbernou, Ivona Brandic, Cinzia Cappiello, Manuel Carro, Marco Comuzzi, Attila Kertész, Kyriakos Kritikos, Michael Parkin, Barbara Pernici, Pierluigi Plebani:
Modeling and Negotiating Service Quality. S-CUBE Book 2010: 157-208
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