"Sequential Sentiment Pattern Mining to Predict Churn in CRM Systems: A ..."

Thiago P. Pimentel, Ronaldo R. Goldschmidt (2019)

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DOI: 10.1145/3330204.3330220

access: closed

type: Conference or Workshop Paper

metadata version: 2019-12-27

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Thiago P. Pimentel, Ronaldo R. Goldschmidt:
Sequential Sentiment Pattern Mining to Predict Churn in CRM Systems: A Case Study with Telecom Data. SBSI 2019: 11:1-11:8

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