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ORCID"Um Modelo para Acordo de Nível de Serviço em TI."
Sílvia Bogéa Gomes, Ricardo de Almeida Falbo, Crediné Silva de Menezes (2005)
- Sílvia Bogéa Gomes, Ricardo de Almeida Falbo, Crediné Silva de Menezes:
Um Modelo para Acordo de Nível de Serviço em TI. SBQS 2005: 191-205
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