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"Improving IT Service Desk and Service Management Processes in Finnish Tax ..."

Marko Jäntti (2012)

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DOI: 10.1007/978-3-642-31063-8_17

access: closed

type: Conference or Workshop Paper

metadata version: 2022-12-07

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Marko Jäntti:
Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering. PROFES 2012: 218-232

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