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"DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction ..."

Zhenhe Wu et al. (2022)

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DOI: 10.1007/978-3-031-26409-2_1

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-20

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  dblp key:
  - conf/pkdd/WuWSJZLH22
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  - https://dblp.org/rec/conf/pkdd/WuWSJZLH22
Zhenhe Wu, Liangqing Wu, Shuangyong Song, Jiahao Ji, Bo Zou, Zhoujun Li, Xiaodong He:
DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-commerce Customer Service. ECML/PKDD (3) 2022: 3-18

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