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"Benefits of ITIL Incident Management Process Implementation in one Public ..."
Anel Tanovic, Ajla Cerimagic Hasibovic (2024)
- Anel Tanovic, Ajla Cerimagic Hasibovic:
Benefits of ITIL Incident Management Process Implementation in one Public Institution in Bosnia and Herzegovina. MIPRO 2024: 1954-1959
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