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"Increasing performances and personalization in the interaction with a call ..."

Federica Cena, Ilaria Torre (2004)

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DOI: 10.1145/964442.964487

access: closed

type: Conference or Workshop Paper

metadata version: 2019-09-13

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  dblp key:
  - conf/iui/CenaT04
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Federica Cena, Ilaria Torre:
Increasing performances and personalization in the interaction with a call center system. IUI 2004: 226-228

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