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"Using Social Networks to Improve the Performance of a Service Desk."

Joel Mana Gonçalves, Rejane Pereira da Silva Gonçalves (2012)

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DOI: 10.1109/ITNG.2012.74

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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  dblp key:
  - conf/itng/GoncalvesG12
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  persistent URL:
  - https://dblp.org/rec/conf/itng/GoncalvesG12
Joel Mana Gonçalves, Rejane Pereira da Silva Gonçalves:
Using Social Networks to Improve the Performance of a Service Desk. ITNG 2012: 860

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