BibTeX record conf/isn/CovaciD97

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@inproceedings{DBLP:conf/isn/CovaciD97,
  author    = {Stefan Covaci and
               Dan Dragan},
  editor    = {Alvin P. Mullery and
               Michel Besson and
               M{\'{a}}rio Campolargo and
               Roberta Gobbi and
               Rick Reed},
  title     = {Towards Harmonised Pan-European {TMN} Customer Care Solutions: Interoperable
               Trouble Ticketing Management Service},
  booktitle = {Intelligence in Services and Networks: Technology for Cooperative
               Competition, Fourth International Conference on Intelligence and Services
               in Networks, IS{\&}N'97, Cernobbio, Italy, May 27-29, 1997, Proceedings},
  series    = {Lecture Notes in Computer Science},
  volume    = {1238},
  pages     = {255--262},
  publisher = {Springer},
  year      = {1997},
  url       = {https://doi.org/10.1007/3-540-63135-6\_25},
  doi       = {10.1007/3-540-63135-6\_25},
  timestamp = {Tue, 14 May 2019 10:00:54 +0200},
  biburl    = {https://dblp.org/rec/conf/isn/CovaciD97.bib},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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