"Inside IBM: redefining the customer relationship via a knowledge ..."

Anne P. Massey, Mitzi M. Montoya-Weiss, Kent Holcom (2000)

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type: Conference or Workshop Paper

metadata version: 2006-08-30

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Anne P. Massey, Mitzi M. Montoya-Weiss, Kent Holcom:
Inside IBM: redefining the customer relationship via a knowledge maangement system. IRMA Conference 2000: 1108

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