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"Enhancing contact center performance using cloud computing: a case study ..."
Binesh Jose, S. D. Madhu Kumar, Alfredo Cuzzocrea (2017)
- Binesh Jose
, S. D. Madhu Kumar, Alfredo Cuzzocrea:
Enhancing contact center performance using cloud computing: a case study on telecom contact centers. ICC 2017: 184:1-184:8
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