"Service Quality, Customer Satisfaction and Behavioral Intention in ..."

Yuan-Jen Lee (2021)

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DOI: 10.1145/3485190.3485222

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

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Yuan-Jen Lee:
Service Quality, Customer Satisfaction and Behavioral Intention in Shanghai Hospital Choice during the COVID-19 Pandemic. IMMS 2021: 202-208

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