"A Performance Analysis of Call Centers Based on a Multi-server Queue with ..."

Zhe George Zhang, Yi-Jun Zhu, Ren-Xiang Zhu (2007)

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type: Conference or Workshop Paper

metadata version: 2008-01-24

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Zhe George Zhang, Yi-Jun Zhu, Ren-Xiang Zhu:
A Performance Analysis of Call Centers Based on a Multi-server Queue with Retrials, Feedbacks, Impatience. IMECS 2007: 2257-2263

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