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"A solution for identifying the root cause of problems in IT change management."
Ricardo Luis dos Santos et al. (2011)
- Ricardo Luis dos Santos, Juliano Araujo Wickboldt, Roben Castagna Lunardi, Bruno Lopes Dalmazo, Lisandro Zambenedetti Granville, Luciano Paschoal Gaspary, Claudio Bartolini, Marianne Hickey:
A solution for identifying the root cause of problems in IT change management. Integrated Network Management 2011: 586-593
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