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"Towards an information model for ITIL and ISO/IEC 20000 processes."

Michael Brenner, Thomas Schaaf, Alexander Scherer (2009)

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DOI: 10.1109/INM.2009.5188795

access: closed

type: Conference or Workshop Paper

metadata version: 2018-05-30

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  - conf/im/BrennerSS09
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Michael Brenner, Thomas Schaaf, Alexander Scherer:
Towards an information model for ITIL and ISO/IEC 20000 processes. Integrated Network Management 2009: 113-116

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