"Introducing process-oriented IT service management at an academic ..."

Michael Brenner et al. (2009)

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DOI: 10.1109/INM.2009.5188878

access: closed

type: Conference or Workshop Paper

metadata version: 2024-10-06

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Michael Brenner, Heinz-Gerd Hegering, Helmut Reiser, Christian Richter, Thomas Schaaf:
Introducing process-oriented IT service management at an academic computing center: An interim report. Integrated Network Management 2009: 706-720

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