"Improving Service Level Management Practices: A Case Study in an IT ..."

Marko Jäntti, Antti Suhonen (2012)

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DOI: 10.1109/IIAI-AAI.2012.36

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Marko Jäntti, Antti Suhonen:
Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization. IIAI-AAI 2012: 139-144

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