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"The Theoretical Underpinnings of the Influence of Customer Reward Programs ..."
Chunqing Li, Ping Zhao, Junping Ma (2006)
- Chunqing Li, Ping Zhao, Junping Ma:
The Theoretical Underpinnings of the Influence of Customer Reward Programs on Customer Retention: A Framework and Propositions for Future Research. CONFENIS 2006: 615-621

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