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"User-Led Innovation in Call Center Knowledge Work - A Social Shaping ..."

Beryl Burns, Ben Light (2007)

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DOI: 10.1007/978-0-387-72804-9_10

access: open

type: Conference or Workshop Paper

metadata version: 2019-06-02

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  dblp key:
  - conf/ifip8-6/BurnsL07
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  - https://dblp.org/rec/conf/ifip8-6/BurnsL07
Beryl Burns, Ben Light:
User-Led Innovation in Call Center Knowledge Work - A Social Shaping Perspective. Organizational Dynamics of Technology-Based Innovation 2007: 133-147

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