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"Developing a Structured Approach to Converging Business Process Management ..."

Dino Pavlic, Maja Cukusic (2019)

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DOI: 10.1007/978-3-030-35151-9_10

access: closed

type: Conference or Workshop Paper

metadata version: 2019-11-26

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Dino Pavlic, Maja Cukusic:
Developing a Structured Approach to Converging Business Process Management and Customer Experience Management Initiatives. PoEM 2019: 151-166

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