"Building Business Resilience with Social Media in B2B Environments: The ..."

Jyotirmoyee Bhattacharjya, Adrian B. Ellison (2015)

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DOI: 10.1007/978-3-319-24141-8_15

access: open

type: Conference or Workshop Paper

metadata version: 2019-10-31

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  - conf/ifip5-5/BhattacharjyaE15
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Jyotirmoyee Bhattacharjya, Adrian B. Ellison:
Building Business Resilience with Social Media in B2B Environments: The Emergence of Responsive Customer Relationship Management Processes on Twitter. PRO-VE 2015: 170-177

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