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"Improving Customer Experience in Call Centers with Intelligent ..."
Stylianos Filippou et al. (2023)
- Stylianos Filippou
, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis
, Christos G. Panayiotou
:
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing. AIAI (1) 2023: 214-224
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