"SQFD: QFD-based Service Quality Assurance for the Lifecycle of Services."

Shu Liu, Xiaofei Xu, Zhongjie Wang (2008)

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DOI: 10.1007/978-1-84800-221-0_35

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-21

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Shu Liu, Xiaofei Xu, Zhongjie Wang:
SQFD: QFD-based Service Quality Assurance for the Lifecycle of Services. IESA 2008: 451-460

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