"Essential Use Cases in the Design of Multi-channel Service Offerings - A ..."

Lia Patrício et al. (2003)

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DOI: 10.1007/3-540-45068-8_88

access: closed

type: Conference or Workshop Paper

metadata version: 2021-01-18

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Lia Patrício, João Falcão e Cunha, Raymond P. Fisk, Oscar Pastor:
Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking. ICWE 2003: 468-471

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