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"ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in ..."

Min Fu et al. (2020)

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DOI: 10.1007/978-3-030-65310-1_26

access: closed

type: Conference or Workshop Paper

metadata version: 2024-02-05

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Min Fu, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang, Shoujie Zhuo, Lijun Zhan, Jian Yang:
ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses. ICSOC 2020: 370-385

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