"Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with ..."

Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer (2020)

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DOI: 10.5220/0009181401000108

access: closed

type: Conference or Workshop Paper

metadata version: 2020-04-17

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Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer:
Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data. ICORES 2020: 100-108

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