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"Service Quality Evaluation and Improvement of Bank Based on the Servqual ..."

Qiu Jin, Shaogang Liu (2020)

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DOI: 10.1145/3380625.3380662

access: closed

type: Conference or Workshop Paper

metadata version: 2024-01-06

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Qiu Jin, Shaogang Liu:
Service Quality Evaluation and Improvement of Bank Based on the Servqual Method and Process Capability. ICMSS 2020: 130-134

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