"How Channel Choice and Service Failure Influence Customer Satisfaction: ..."

Min-Seok Pang, Sunil Mithas, Henry C. Lucas Jr. (2013)

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type: Conference or Workshop Paper

metadata version: 2014-04-08

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Min-Seok Pang, Sunil Mithas, Henry C. Lucas Jr.:
How Channel Choice and Service Failure Influence Customer Satisfaction: The Case of Public Services. ICIS 2013

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