"IT Service Climate: The Validation of an Antecedent Construct for IT ..."

Ronnie Jia, Blaize Horner Reich (2008)

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type: Conference or Workshop Paper

metadata version: 2011-12-28

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Ronnie Jia, Blaize Horner Reich:
IT Service Climate: The Validation of an Antecedent Construct for IT Service Quality. ICIS 2008: 148

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