"Understanding the Impact of Service Failure and Recovery Justice on ..."

Jack Shih-Chieh Hsu et al. (2021)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2022-07-22

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  - conf/icis/HsuCCH21
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  - https://dblp.org/rec/conf/icis/HsuCCH21
Jack Shih-Chieh Hsu, Chao-Min Chiu, Kuang-Ting Cheng, Paul Jen-Hwa Hu:
Understanding the Impact of Service Failure and Recovery Justice on Consumers' Satisfaction and Repurchase Intention. ICIS 2021

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