"Sources of Customer Satisfaction and Dissatisfaction with Information ..."

Robert L. Heckman, Audrey Guskey (1995)

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type: Conference or Workshop Paper

metadata version: 2015-03-29

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Robert L. Heckman, Audrey Guskey:
Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. ICIS 1995: 356-357

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