"An Integrated Rule-based and Case-based Reasoning System for Customer ..."

Liping An, Jianyuan Yan, Lingyun Tong (2005)

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DOI: 10.1109/ICEBE.2005.28

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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Liping An, Jianyuan Yan, Lingyun Tong:
An Integrated Rule-based and Case-based Reasoning System for Customer Service Management. ICEBE 2005: 266-273

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