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"Psychometric properties of the scale of perceptions regarding the quality ..."
Francisco Solano Cunza Echegaray et al. (2022)
- Francisco Solano Cunza Echegaray, Denis Frank Cunza Aranzábal, Marcos Enrique Flores González, Evelyn Raquel Hernandez Morales, Benjamin Aaron Paredes Guerra:
Psychometric properties of the scale of perceptions regarding the quality of service in clients of retail establishments, based on the SERVQUAL model. IC4E 2022: 585-594
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