"Development of e-Services in Latvian Insurance Industry: The Critical Role ..."

Valdis Janovs, Vladislav V. Fomin (2011)

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DOI: 10.1007/978-3-642-27260-8_18

access: open

type: Conference or Workshop Paper

metadata version: 2022-07-26

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Valdis Janovs, Vladislav V. Fomin:
Development of e-Services in Latvian Insurance Industry: The Critical Role of Quality Benchmarking. I3E 2011: 227-236

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